Exciting News – We’re Introducing Total Triage!  

Starting Monday, 27th January 2025, our practice will begin piloting a new system called Total Triage. This marks a big step forward in how we manage appointments, ensuring every patient gets the right care, at the right time, with the right healthcare professional.

What Does Total Triage Mean for You?

When you need an appointment or advice, you’ll simply complete a short online form. Our clinical team of healthcare professionals will review your information and guide you to the most suitable care.

Benefits of Total Triage

​ Urgent cases will be prioritised more effectively

​ You’ll be seen by the right person, at the right time, in the right place.

​ Shorter telephone wait times.

​ Improved continuity of care.

​ Reduced waiting times for appointments.

​ Better access for patients who can’t use technology, thanks to reduced phone queues.

​ Timely care as requests are processed efficiently.

​ Requests navigated directly by a healthcare professional

Whether you submit your request online or by phone, a healthcare professional will assess it promptly and ensure you get the care you need

We know this is a significant change, but we’re here to help make the transition as smooth as possible. Keep an eye on our page for tips and updates to guide you through this process.

Thank you for your patience and support!

 Important Announcement 

Starting at the end of January, we will be introducing a new way to access GP appointments. As part of this change, we will be piloting a total triage model, which has already proven successful in many practices nationwide.

We will share more details with patients in the coming days, so please keep an eye out for further updates 

In the meantime, we kindly ask all patients to ensure their contact details are up to date. If you need to update your phone number or address, please call the practice or use the provided link https://florey.accurx.com/p/C86016 to send an admin request with your updated information.

Thank you for your cooperation as we work to improve our services 

NOTICE TO PATIENTS 

Healthcare providers, including GPs and hospitals across Yorkshire are under significant strain due to a rise in flu cases, which is placing considerable pressure on hospital wards.

In line with NHS England guidance, we kindly ask patients with respiratory symptoms to consider wearing a face mask when visiting the surgery. This helps reduce the spread of illness and protects our most vulnerable patients.

If you are eligible and have not yet received your flu vaccine, please use the following link to request an appointment: https://florey.accurx.com/p/C86016, or contact our reception team to book one for you.

ASKERN MINERS FOOTBALL CLUB 

The Lakeside Practice are once again proud to sponsor Askern Miners U13's. 

'Promoting Better Health Through Physical Activity and Sport'

RESPIRATORY SYNCYTIAL VIRUS (RSV) 

From 1 September 2024, those who turn 75 and those age 75 to 79 will be eligible for a free vaccine to protect them from respiratory syncytial virus (RSV).

RSV is an infectious disease of the airways and lungs. RSV infection often causes symptoms similar to a cold. It can also make you become wheezy or short of breath and lead to pneumonia and other life-threatening conditions. Every year thousands of older adults need hospital care for RSV, and some of them will die. RSV can be more severe in people with medical conditions such as heart or lung disease or a weakened immune system.

Pregnant Women are also eligible for this vaccine. RSV infection is common in young children but is most serious for small babies.

9 in 10 under 2s catch RSV. It can cause pneumonia and bronchiolitis. Every year thousands of babies need hospital care for RSV.

Vaccination from 28 weeks of pregnancy is the best way to protect your baby.

We will soon be inviting eligible patients to book their RSV vaccine appointment. Invitations will be sent by text message or through a letter in the post. Please keep an eye out for your invitation and book your appointment as soon as possible

Stay safe and protect your health!

TOGETHER WE CAN MAKE A DIFFERENCE 

If you are interested in joining our PPG or would like more information, please contact us at syicb-doncaster.thelakesidepractice@nhs.net. We look forward to working with you to improve our practice for everyone.

Please see the information included in the photos below for details of our next planned meetings

CAN'T MAKE IT? DON'T NEED IT? CANCEL IT!

In February, 230 patients DID NOT attend their appointments.  If you are unable to keep your appointment, please make every effort to cancel it well in advance so that it can be offered to someone else.

A new Patient Cancer Care App is being launched by DBTH, please see information in the poster below

 We would like to remind patients that we are a training practice for medical students, Doctors in training, nurses and HCA's, along with training our own staff to improve patient services and increase workforce

 Our staff should be able to come to work without fear of violence, abuse, discrimination or harassment from patients or their relatives

 We have a ZERO TOLERANCE policy for these behaviours and we have a right to remove patients from our practice list and notify the police

 Please be kind, courteous and patient with all members of staff at all times

Friends and Family Feedback

 August 2022

Total Responses 176

Very Good - 70%

Good - 20%

Neither Good nor Poor - 5%

Poor - 1%

Very Poor - 4%

Some of the comments made were;

Waiting times for telephone consultation call back

As an example, when booking a telephone consultation you may not be given an exact time but informed 'doctor will call this morning, after 10am'. We appreciate that for some patients such as those in work, this may be an issue if you are unable to use your phone during that time. If this is the case please make reception aware when booking so it can be noted it on the system. Our clinicians always aim to stick to given times where possible.

 July 2022

Total Responses 303

Very Good - 70%

Good - 20%

Neither Good nor Poor - 6%

Poor - 3%

Very Poor - 1%

Some of the comments made were;

Waiting times - patient suggestions - reception to inform patient as they check in if they should expect a wait

This will be fed back to staff during this afternoons target session

Unable to hear clinical staff when names are called

There is a technical fault with the Jayex caller in the reception area, IT are dealing with this and we hope to have it back up and running in the near future

Click here to take our Friends and Family Test

You can now register online

Please click here to begin your registration

Important Information for Patients

There has been a change to the telephone system resulting in a slight change to the options you will hear when calling the practice

Please listen to these options in full to ensure you reach the correct department as quickly as possible

New options detailed below

Option 1 - Appointments and medication enquiries inc prescriptions

Option 2 - For anything else

Opt 1 - Sick notes

Opt 2 - Test results

Opt 3 - General patient and referral enquiries

Opt 4 - Medical and insurance reports

Opt 5 - Business, GP training, organisational related

enquiries or PPG

Click here to take our Friends and Family Test

Be Well, Feel Good

We would like to introduce a brand new Tier 2 weight management service for Doncaster ‘Be Well, Feel Good’ which is now open for referrals.  

Patients can now access our services online!!

Contact us about any medical issue; new or ongoing symptoms, request a fit (sick) note, ask about recent tests, get a repeat prescription or anything else admin related using the link below

https://florey.accurx.com/p/C86016

The Lakeside Practice supporting people living with hidden disabilities

From 17 May 2021, people in England who have been fully vaccinated against COVID-19 can demonstrate their vaccination status for international travel.  A full course is currently two doses of an approved vaccine.  Vaccine status will be available from: 

• the NHS app which you can download from app stores
• the NHS website (from 17 May 2021)

It may take more than a week for your identity to be checked and verified so you can use these services.

If you cannot access online services, and you have had two vaccines, you can request a paper letter from the NHS by calling 119.  Only call 119 if you had your second dose more than five working days ago.  It may take seven working days for a letter to arrive.

THIS PRACTICE IS NOT ABLE TO PROVIDE YOU WITH A LETTER THAT SHOWS YOUR COVID-19 VACCINATION STATUS

When planning your travel, check the latest information on demonstrating your COVID-19 status when travel abroad at https://www.gov.uk/guidance/nhs-covid-pass.  Make sure there is time to get your vaccination status before you leave.

General Practice Transparency Notice for GPES Data Pandemic Planning and Research (COVID-19)

Please click the link below to see how your date is being used during the COVID-19 pandemic

Young Minds - Help with Mental Health issues

For more information please click  here

Your Life Doncaster

For more information please click here

Doncaster Carers Website

For more information please click here

More choice more appointments

For more information please click here

Our telephone options have now changed.