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Staff

How we work

Our doctors and nurses work in Clinical Teams to provide continuity of care to patients. They are supported by Care Coordinators who provide administrative support to the teams and are a point of contact and support for patients as well as ensuring proactive care by scheduling in activity and patient contact for the clinical teams.

All our doctors take part in our Same Day Team rota. Each day we have a GP on call from 8.00am -18.00pm and they are there to filter requests for same day appointments, provide telephone advice, provide face-to-face appointments for those who need to be seen, oversee home visit requests and deal with any patients who need an appointment soon yet are having difficulty accessing this through our system. Sometimes they can be very busy but please be assured that they will get back to you and will not go home until they have safely managed your care.

The staff at The Lakeside Practice work hard to ensure only the best quality care is provided to all our patients. You can find out more about the different members of our team below.

Practice Management

Mr Stuart Hollingworth (m)

Practice General Manager

Stuart Hollingworth joined the practice in April 2007 and has worked in primary care since 1996. He is a member of the Chartered management Institute. From 1994 to 1996 worked for the Business Link organisation as a business planner and company accountant/secretary. Prior to that had a 19 year career working for British Coal in finance and planning. Stuart has been appointed Board Director for Primary Care Doncaster, a federation of aprox 38 GP practices in Doncaster, formed in June 2017 S._Hollingworth.JPG

Ms Lesley Ray



Business & Engagement Manager.


Lesley joined our practice in November 2015; Previously her roles included; setting up and developing secondary care services in the community, Office Management and was trained through the Chartered Institute of Bankers to undertake Business & Investment advice.

Mrs Lynda Fox (f)

Patient Services Manager

Lynda ensures that all your patient information is managed professionally by the Patient Services Team.L._Fox.JPG

Lynda started work with the practice in 1988. She is Chartered management Institute trained very experienced in Primary Care.

Mrs Kath Elwick (f)

Care Coordinator Manager

Kath is responsible for the management of our primary care front of house services.  She will oversee the management of reception, the reception staff, prescriptions and will have a hand in managing how the services and systems run along with a multitude of tasks she takes on daily and without hesitation.  She is highly regarded by the staff and patients and is always happy to help in anyway she can.  Kath is also Chartered Institute of management trained.K.Elwick.JPG

Administration

Mrs Adi Elwick

Secretary

Adi joined the surgery in September 2004. She has over 18 years’ experience as a secretary within the NHS.

Her duties include typing of all correspondence including hospital referral letters, booking appointments through Choose and Book, inputting data from Hospital correspondence

Mrs Julie Lindley




Patient Services Officer


Julie started work at the surgery in May 2006 and deals with hospital correspondence, patient records and test results on a daily basis.

Miss Ellen Hutchinson (f)

Business Administrator

Ellen joined the practice July 2017; she has over 10 years’ experience working within a GP surgery.

 

She is part of the newly formed practice business team, assists the business manager daily and arranges private work undertaken by our GP’s.

 

Ellen also provides back up support for the clinic services team as and when it’s needed.

Reception

Our receptionists are usually the first point of contact and are here to help you. They have a lot of information to hand and in most cases will be able to help with your enquiry, ensuring you see the most appropriate clinician. Nonetheless, it is your right to request to talk only to the doctor. Anything that is discussed with the receptionists or any other member of the team is treated in strict confidence. We can offer a more confidential service for more delicate and sensitive issues. Please ask a member of the Receptiion Team to arrange if this is what you need. Please respect the privacy of other patients by standing well back from the reception desk until your turn.
Mrs Elaine Dixon

Care Coordinator

Elaine is one of our longest serving staff members. She is part of the Care Coordinator team , looks after reception, patient appointment bookings and queries .

Mrs Kate Smith (f)

Care Coordinator

kate is part of the Care Coordinator team , looks after reception, patient appointment bookings and queries.

Miss Aimee Guthrie

Care Coordinator

Aimee has recently joined us from another GP practice and is  part of the Care Coordinator team , looking after reception, patient appointment bookings and queries.

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