JOB OPPORTUNITY AT LAKESIDE!

We’re looking for a compassionate individual to join our fantastic Care Coordination team!

To apply, send your CV to

syicb-doncaster.thelakesidepractice@nhs.net

Informal visits are welcome!

Closing date: DUE TO AN OVERWHELMING NUMBER OF APPLICANTS WE WILL CLOSE THIS AD AT MIDDAY, THURSDAY 20TH MARCH 

#hiring #jobopportunity #lakesidepractice

Unable to Access our Services Online?

We understand that not all of our patients are able to access our online triage form for various reasons—whether it's due to age, learning difficulties, or other circumstances.

Rest assured, you can still access our GP services. Simply call the practice as usual, and our reception team will be happy to complete the triage form for you.

For those who are able to complete the form online, we kindly ask that you do so. This will help save YOU time by avoiding long telephone queues and ensure that we can assist our most vulnerable patients more quickly.

Thank you for your understanding and cooperation

Total Triage – No NHS App? No Problem!

Need a GP appointment but don’t have the NHS App? You can still request one quickly and easily using the link below

https://accurx.nhs.uk/patient-initiated/C86016

Click the link above – you can also find it on our website: www.lakesidepractice.co.uk . If you’ve consented to receive SMS messages, you may have also received this link via text.

Select 'I want help for a medical issue' – This option is available Monday-Friday from 8 AM. If it's not visible, we have likely reached GP capacity for the day.

Please do not submit an admin form for a medical issue requiring a GP appointment – it will be rejected, and you will be directed back to the correct form.

Confirm that your medical issue is not an emergency, then provide as much detail as possible when answering the questions.

Before submitting, you’ll be asked whether the request is for yourself or someone else – select the relevant option and enter the required details to ensure we process your request correctly.

Once submitted, a clinician will review your request, and we’ll contact you via your preferred method with an appointment or advice.

Appointments are often offered on the same day – If you can’t attend, please submit your request on a day when you’re available.

Need help? Let us know!

Total Triage Using the NHS App

If you need a GP appointment, you can complete our triage form using the NHS App by following these simple steps:

Log in to your NHS App

Click on the 'Services' tab (as shown below)

Select 'Contact your GP about a health problem'

DO NOT use the 'Check for available GP appointments' tab – all appointment requests are triaged by a clinician, so patients cannot book directly into an appointment slot.

Press 'Continue' on the next page to access the medical request form - This option is available Monday-Friday from 8 AM. If it's not visible, we have likely reached GP capacity for the day.

Confirm that your medical issue is not an emergency, then answer a few questions about your issue – please provide as much detail as possible

Before submitting your form, you’ll be asked if the request is for yourself or someone else – select the relevant option and enter the required details. This ensures we process the request correctly on our end.

Once submitted, your request will be reviewed, and we will contact you via your preferred method with either an appointment or advice from the triaging clinician.

Appointments are often offered on the same day. If you’re unable to attend that day, please submit your request on a day when you can come in if needed.

If you need help setting up the NHS App or completing the form, please speak to a member of our reception team.

IMPORTANT PATIENT INFORMATION – MOUNJARO

We have been receiving an increasing number of requests for the weight loss injection, Mounjaro.

Please be aware that weight loss injections are not currently available on the NHS. They are only offered by private providers, and you will need to contact them directly for access. Additionally, the private provider will determine whether the injection is safe for you to use.

If you would like advice on diet and weight management, you are welcome to book a routine appointment with a nurse.

Thank you for your understanding.

 Why Total Triage

Watch this short video to find out how Total Triage helps patients and Practice teams

https://tinyurl.com/y3unkxfx

Getting Started with the NHS App

The NHS App is the quickest and easiest way to complete the online form when we transition to Total Triage on Monday, 27th January.

In addition to submitting forms, the app allows you to order repeat prescriptions, view your medical records, and access many other features—helping you save time and avoid making a phone call to the practice.

For more details on how to use the NHS App, visit:

https://tinyurl.com/mtpvr9ce.

If you encounter any issues setting up the app, our staff are here to help. Simply call us or drop in any day after 11am, and a team member will be happy to assist you.

 Exciting News – We’re Introducing Total Triage!  

Starting Monday, 27th January 2025, our practice will begin piloting a new system called Total Triage. This marks a big step forward in how we manage appointments, ensuring every patient gets the right care, at the right time, with the right healthcare professional.

What Does Total Triage Mean for You?

When you need an appointment or advice, you’ll simply complete a short online form. Our clinical team of healthcare professionals will review your information and guide you to the most suitable care.

Benefits of Total Triage

​ Urgent cases will be prioritised more effectively

​ You’ll be seen by the right person, at the right time, in the right place.

​ Shorter telephone wait times.

​ Improved continuity of care.

​ Reduced waiting times for appointments.

​ Better access for patients who can’t use technology, thanks to reduced phone queues.

​ Timely care as requests are processed efficiently.

​ Requests navigated directly by a healthcare professional

Whether you submit your request online or by phone, a healthcare professional will assess it promptly and ensure you get the care you need

We know this is a significant change, but we’re here to help make the transition as smooth as possible. Keep an eye on our page for tips and updates to guide you through this process.

Thank you for your patience and support!

 Important Announcement 

Starting at the end of January, we will be introducing a new way to access GP appointments. As part of this change, we will be piloting a total triage model, which has already proven successful in many practices nationwide.

We will share more details with patients in the coming days, so please keep an eye out for further updates 

In the meantime, we kindly ask all patients to ensure their contact details are up to date. If you need to update your phone number or address, please call the practice or use the provided link https://florey.accurx.com/p/C86016 to send an admin request with your updated information.

Thank you for your cooperation as we work to improve our services 

 

ASKERN MINERS FOOTBALL CLUB 

The Lakeside Practice are once again proud to sponsor Askern Miners U13's. 

'Promoting Better Health Through Physical Activity and Sport'

RESPIRATORY SYNCYTIAL VIRUS (RSV) 

From 1 September 2024, those who turn 75 and those age 75 to 79 will be eligible for a free vaccine to protect them from respiratory syncytial virus (RSV).

RSV is an infectious disease of the airways and lungs. RSV infection often causes symptoms similar to a cold. It can also make you become wheezy or short of breath and lead to pneumonia and other life-threatening conditions. Every year thousands of older adults need hospital care for RSV, and some of them will die. RSV can be more severe in people with medical conditions such as heart or lung disease or a weakened immune system.

Pregnant Women are also eligible for this vaccine. RSV infection is common in young children but is most serious for small babies.

9 in 10 under 2s catch RSV. It can cause pneumonia and bronchiolitis. Every year thousands of babies need hospital care for RSV.

Vaccination from 28 weeks of pregnancy is the best way to protect your baby.

We will soon be inviting eligible patients to book their RSV vaccine appointment. Invitations will be sent by text message or through a letter in the post. Please keep an eye out for your invitation and book your appointment as soon as possible

Stay safe and protect your health!

TOGETHER WE CAN MAKE A DIFFERENCE 

If you are interested in joining our PPG or would like more information, please contact us at syicb-doncaster.thelakesidepractice@nhs.net. We look forward to working with you to improve our practice for everyone.

Please see the information included in the photos below for details of our next planned meetings

CAN'T MAKE IT? DON'T NEED IT? CANCEL IT!

In February, 230 patients DID NOT attend their appointments.  If you are unable to keep your appointment, please make every effort to cancel it well in advance so that it can be offered to someone else.

A new Patient Cancer Care App is being launched by DBTH, please see information in the poster below

 We would like to remind patients that we are a training practice for medical students, Doctors in training, nurses and HCA's, along with training our own staff to improve patient services and increase workforce

 Our staff should be able to come to work without fear of violence, abuse, discrimination or harassment from patients or their relatives

 We have a ZERO TOLERANCE policy for these behaviours and we have a right to remove patients from our practice list and notify the police

 Please be kind, courteous and patient with all members of staff at all times

Friends and Family Feedback

 August 2022

Total Responses 176

Very Good - 70%

Good - 20%

Neither Good nor Poor - 5%

Poor - 1%

Very Poor - 4%

Some of the comments made were;

Waiting times for telephone consultation call back

As an example, when booking a telephone consultation you may not be given an exact time but informed 'doctor will call this morning, after 10am'. We appreciate that for some patients such as those in work, this may be an issue if you are unable to use your phone during that time. If this is the case please make reception aware when booking so it can be noted it on the system. Our clinicians always aim to stick to given times where possible.

 July 2022

Total Responses 303

Very Good - 70%

Good - 20%

Neither Good nor Poor - 6%

Poor - 3%

Very Poor - 1%

Some of the comments made were;

Waiting times - patient suggestions - reception to inform patient as they check in if they should expect a wait

This will be fed back to staff during this afternoons target session

Unable to hear clinical staff when names are called

There is a technical fault with the Jayex caller in the reception area, IT are dealing with this and we hope to have it back up and running in the near future

Click here to take our Friends and Family Test

You can now register online

Please click here to begin your registration

Important Information for Patients

There has been a change to the telephone system resulting in a slight change to the options you will hear when calling the practice

Please listen to these options in full to ensure you reach the correct department as quickly as possible

New options detailed below

Option 1 - Appointments and medication enquiries inc prescriptions

Option 2 - For anything else

Opt 1 - Sick notes

Opt 2 - Test results

Opt 3 - General patient and referral enquiries

Opt 4 - Medical and insurance reports

Opt 5 - Business, GP training, organisational related

enquiries or PPG

Click here to take our Friends and Family Test

Be Well, Feel Good

We would like to introduce a brand new Tier 2 weight management service for Doncaster ‘Be Well, Feel Good’ which is now open for referrals.  

Patients can now access our services online!!

Contact us about any medical issue; new or ongoing symptoms, request a fit (sick) note, ask about recent tests, get a repeat prescription or anything else admin related using the link below

https://florey.accurx.com/p/C86016

The Lakeside Practice supporting people living with hidden disabilities

From 17 May 2021, people in England who have been fully vaccinated against COVID-19 can demonstrate their vaccination status for international travel.  A full course is currently two doses of an approved vaccine.  Vaccine status will be available from: 

• the NHS app which you can download from app stores
• the NHS website (from 17 May 2021)

It may take more than a week for your identity to be checked and verified so you can use these services.

If you cannot access online services, and you have had two vaccines, you can request a paper letter from the NHS by calling 119.  Only call 119 if you had your second dose more than five working days ago.  It may take seven working days for a letter to arrive.

THIS PRACTICE IS NOT ABLE TO PROVIDE YOU WITH A LETTER THAT SHOWS YOUR COVID-19 VACCINATION STATUS

When planning your travel, check the latest information on demonstrating your COVID-19 status when travel abroad at https://www.gov.uk/guidance/nhs-covid-pass.  Make sure there is time to get your vaccination status before you leave.

General Practice Transparency Notice for GPES Data Pandemic Planning and Research (COVID-19)

Please click the link below to see how your date is being used during the COVID-19 pandemic

Young Minds - Help with Mental Health issues

For more information please click  here

Your Life Doncaster

For more information please click here

Doncaster Carers Website

For more information please click here

More choice more appointments

For more information please click here

Our telephone options have now changed.