JOB VACANCY

We are looking for a Care Coordinator to join our wonderful team

If you are interested, please email your CV to syicb-doncaster.thelakesidepractice@nhs.net, or drop it off with our reception team

We do encourage informal visits, please contact us in the same way to arrange

Closing date is Friday 5th April

***Please note this may close early if we get a high response in applications***

CAN'T MAKE IT? DON'T NEED IT? CANCEL IT!

In February, 230 patients DID NOT attend their appointments.  If you are unable to keep your appointment, please make every effort to cancel it well in advance so that it can be offered to someone else.

A new Patient Cancer Care App is being launched by DBTH, please see information in the poster below

 We would like to remind patients that we are a training practice for medical students, Doctors in training, nurses and HCA's, along with training our own staff to improve patient services and increase workforce

 Our staff should be able to come to work without fear of violence, abuse, discrimination or harassment from patients or their relatives

 We have a ZERO TOLERANCE policy for these behaviours and we have a right to remove patients from our practice list and notify the police

 Please be kind, courteous and patient with all members of staff at all times

Friends and Family Feedback

 August 2022

Total Responses 176

Very Good - 70%

Good - 20%

Neither Good nor Poor - 5%

Poor - 1%

Very Poor - 4%

Some of the comments made were;

Waiting times for telephone consultation call back

As an example, when booking a telephone consultation you may not be given an exact time but informed 'doctor will call this morning, after 10am'. We appreciate that for some patients such as those in work, this may be an issue if you are unable to use your phone during that time. If this is the case please make reception aware when booking so it can be noted it on the system. Our clinicians always aim to stick to given times where possible.

 July 2022

Total Responses 303

Very Good - 70%

Good - 20%

Neither Good nor Poor - 6%

Poor - 3%

Very Poor - 1%

Some of the comments made were;

Waiting times - patient suggestions - reception to inform patient as they check in if they should expect a wait

This will be fed back to staff during this afternoons target session

Unable to hear clinical staff when names are called

There is a technical fault with the Jayex caller in the reception area, IT are dealing with this and we hope to have it back up and running in the near future

Click here to take our Friends and Family Test

You can now register online

Please click here to begin your registration

Important Information for Patients

There has been a change to the telephone system resulting in a slight change to the options you will hear when calling the practice

Please listen to these options in full to ensure you reach the correct department as quickly as possible

New options detailed below

Option 1 - Appointments and medication enquiries inc prescriptions

Option 2 - For anything else

Opt 1 - Sick notes

Opt 2 - Test results

Opt 3 - General patient and referral enquiries

Opt 4 - Medical and insurance reports

Opt 5 - Business, GP training, organisational related

enquiries or PPG

Can you make a difference?

Interested in making a real difference to the practice? Why not join our Patient Participation Group!

A PPG is a group of patients, carers and GP staff who meet to discuss issues and patient experience to help improve the service.

The key focus is upon ensuring patients are central to the process of shaping and developing health services.

Please use the link for more information

https://www.doncasterccg.nhs.uk/.../patient.../what-is-a-ppg

Click here to take our Friends and Family Test

Be Well, Feel Good

We would like to introduce a brand new Tier 2 weight management service for Doncaster ‘Be Well, Feel Good’ which is now open for referrals.  

Patients can now access our services online!!

Contact us about any medical issue; new or ongoing symptoms, request a fit (sick) note, ask about recent tests, get a repeat prescription or anything else admin related using the link below

https://florey.accurx.com/p/C86016

The Lakeside Practice supporting people living with hidden disabilities

From 17 May 2021, people in England who have been fully vaccinated against COVID-19 can demonstrate their vaccination status for international travel.  A full course is currently two doses of an approved vaccine.  Vaccine status will be available from: 

• the NHS app which you can download from app stores
• the NHS website (from 17 May 2021)

It may take more than a week for your identity to be checked and verified so you can use these services.

If you cannot access online services, and you have had two vaccines, you can request a paper letter from the NHS by calling 119.  Only call 119 if you had your second dose more than five working days ago.  It may take seven working days for a letter to arrive.

THIS PRACTICE IS NOT ABLE TO PROVIDE YOU WITH A LETTER THAT SHOWS YOUR COVID-19 VACCINATION STATUS

When planning your travel, check the latest information on demonstrating your COVID-19 status when travel abroad at https://www.gov.uk/guidance/nhs-covid-pass.  Make sure there is time to get your vaccination status before you leave.

General Practice Transparency Notice for GPES Data Pandemic Planning and Research (COVID-19)

Please click the link below to see how your date is being used during the COVID-19 pandemic

Young Minds - Help with Mental Health issues

For more information please click  here

Your Life Doncaster

For more information please click here

Doncaster Carers Website

For more information please click here

More choice more appointments

For more information please click here

Our telephone options have now changed.