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Appointments

Patients can now access our services online!!

Contact us about any medical issue; new or ongoing symptoms, request a fit (sick) note, ask about recent tests, get a repeat prescription or anything else admin related using the link below

https://accurx.nhs.uk/patient-initiated/C86016

Online appointment booking system

Before you start, what you need to do:-

To be able to log on to the system you will need a user name and password which can be supplied to you by our Reception.  Just ask to be registered with our Online Appointments System and they will do the rest.  Your online username and password are for you only and will not work for anyone else.  Please contact the surgery if you need any further information about registering.

You can make an appointment by ringing 01302 700212 and choose OPTION 1 or wait for reception assistance. You can also call into the surgery from 10am if you prefer.

We offer pre-bookable appointments up to 2 weeks in advance but these slots are limited depending on doctor availability. If you require an appointment on the same day, you may be referred to the doctor on call for an appointment who will ring you back to discuss your condition and then arrange an appointment if needed.

If you are not able to attend for your appointment would you please remember to contact the practice and cancel it so we can offer it to another patient in need.

What do I do in an emergency

If you need urgent medical advice during surgery hours, please phone the surgery on 01302 700212 OPTION 1. This number has 3 lines into the practice answered by 3 receptionists and we will endeavour to answer your call as fast as possible. Please be prepared to give some information to the receptionist.

Home Visits

Our Doctors provide home visits to patients who are housebound or are too ill or frail to attend surgery.

Our doctors typically see four patients at the practice in the time it takes to do a single home visit. For this reason, we ask our patients to come to the practice if at all possible.

Please ring 01302 700212 and use OPTION 1 before 10.30am to arrange a visit. Please be prepared to tell the receptionist about your condition so we can visit the most urgent cases first.

The doctor may wish to speak with you to see if it would be better for you to come to the surgery to be seen immediately.

Care Coordinator Team

Our staff know a lot more than how to answer the phone

They are not just call-handlers: they are trained care navigators, equipped with extra skills to help you get to the right health service as fast as possible.

So, please don’t be put off if they ask what your problem is when you call to make an appointment. They are not being nosey, just trying to help.

By asking a few simple questions, they may be able to point you in the right direction of other services that could help you better and faster, such as:

• Pharmacist
• Optician
• Dentist
• Family
• Services
• Community
• Support group

Mental Health Practitioner - Julie's role includes both telephone and face-to-face appointments. She will carry out short term, focused work with patients who need brief interventions to support their mental health. She will also support referrals to other services if appropriate. Julie is a prescriber and is able to initiate, monitor and stop patient medication.

First Contact Dietitian - Natalie will assess and support patients to lose weight. She is also able to refer to Tier 3 weight management services at DBTH for patients considering bariatric surgery. Although Natalie is not a prescriber, she is able to offer advice on medication and can liaise with your GP as necessary.

First Contact Podiatrist - Jose will assess patients who are experiencing any foot and ankle problems. He is not currently a prescriber but is able to offer advice and treatment on medication and can liaise with your GP as necessary. He is able to request investigations such as bloods and x-rays if needed and refer to any other service if required.

First Contact Physiotherapist - James is an expert in physiotherapy with specialist training to see neck, back, joints, muscles or soft tissue problems. He can assist with

any relevant medication and organise any tests / referrals if needed.

Remember, our care coordinators are subject to the same patient confidentiality rules as all the doctors and clinical staff at this surgery.

You can still ask to see a GP if you want to.