Care Coordinator Team

Our staff know a lot more than how to answer the phone

They are not just call-handlers: they are trained care navigators, equipped with extra skills to help you get to the right health service as fast as possible.

So, please don’t be put off if they ask what your problem is when you call to make an appointment. They are not being nosey, just trying to help.

By asking a few simple questions, they may be able to point you in the right direction of other services that could help you better and faster, such as:

  • Pharmacist
  • Optician
  • Dentist
  • Family
  • Services
  • Community
  • Support group
We also have a number of other healthcare professionals working within the practice
⭐Mental Health Practitioner - Julie's role includes both telephone and face-to-face appointments. She will carry out short term, focused work with patients who need brief interventions to support their mental health. She will also support referrals to other services if appropriate. Julie is a prescriber and is able to initiate, monitor and stop patient medication.
⭐First Contact Dietitian - Natalie will assess and support patients to lose weight. She is also able to refer to Tier 3 weight management services at DBTH for patients considering bariatric surgery. Although Natalie is not a prescriber, she is able to offer advice on medication and can liaise with your GP as necessary.
⭐First Contact Podiatrist - Jose will assess patients who are experiencing any foot and ankle problems. He is not currently a prescriber but is able to offer advice and treatment on medication and can liaise with your GP as necessary. He is able to request investigations such as bloods and x-rays if needed and refer to any other service if required.
⭐First Contact Physiotherapist - James is an expert in physiotherapy with specialist training to see neck, back, joints, muscles or soft tissue problems. He can assist with
any relevant medication and organise any tests / referrals if
needed.
These are all healthcare professionals which your GP would refer to.  By giving a brief description of your problem when making an appointment, you could cut out the middle person, making it easier and quicker to get a diagnosis and treatment.

Remember, our care coordinators are subject to the same patient confidentiality rules as all the doctors and clinical staff at this surgery.

You can still ask to see a GP if you want to.

Care Navigation

 

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